Our refund and cancellation policy explains how cancellations, rescheduling, payments, and refunds are handled for diagnostic services and home sample collection.
Contact our team as early as possible if you need to cancel your scheduled service.
Depending on availability, a booking may be rescheduled instead of cancelled.
Refund eligibility depends on the stage of the booking and whether the service or testing process has started.
This policy applies to bookings and payments made for MultiPathLab diagnostic services, health checkup packages, home sample collection, and related services.
Refund eligibility can depend on whether the appointment has been cancelled before the service, whether a sample has already been collected, and whether testing or processing has already started.
If you need to cancel a booking, please contact MultiPathLab as soon as possible using the available phone or communication channels.
Cancellation requests should ideally be made before the scheduled home sample collection visit.
Once a collection professional has reached the location or the sample collection/testing process has started, cancellation and refund eligibility may be affected.
Cancellation requests made before sample collection can be reviewed for applicable refund or rescheduling.
Once a sample has been collected or testing has started, refund eligibility may be limited.
Customers may request to reschedule a home sample collection appointment by contacting our team.
Rescheduling is subject to service availability and the requirements of the selected test or package.
If the requested new date or time is not available, the customer may discuss alternative scheduling options with our team.
A refund request may be reviewed in situations such as:
A confirmed service cannot be provided by MultiPathLab.
A booking is cancelled before the service is performed, subject to the applicable terms.
A duplicate payment has been successfully identified.
The selected service cannot be performed because of an operational issue on our side.
A refund is otherwise approved by MultiPathLab after reviewing the booking and payment details.
Depending on the circumstances, a refund may not be available when:
In some cases, a collected sample may not be suitable for testing because of sample quality, quantity, handling, transportation, test-specific requirements, or other laboratory-related reasons.
If a sample cannot be processed, MultiPathLab may contact the customer regarding a repeat sample collection or another suitable resolution, depending on the circumstances.
Any refund or additional collection arrangement will be reviewed based on the specific situation.
Important
Customers should keep their booking confirmation and payment details available when contacting support about a sample or refund issue.
Once a refund has been approved, the refund will generally be processed using the applicable payment method or transaction process.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other payment service provider.
MultiPathLab is not responsible for delays caused by a bank or third-party payment provider after the refund has been initiated.
If you have a question regarding a cancellation, payment, refund, rescheduling request, or sample collection issue, please contact our team with your booking details.
This refund and cancellation policy should be read together with our Terms & Conditions and Privacy Policy. Specific promotional offers or packages may have additional terms communicated at the time of booking.
Our team can help you with booking changes, rescheduling, payment-related questions, and refund requests.
Refund & Cancellation Policy • Please review this policy before completing your booking or payment.