Please read these terms carefully before booking a diagnostic service, home sample collection, health checkup, or accessing reports through MultiPathLab.
These Terms & Conditions explain the rules applicable to services provided by MultiPathLab. By booking or using our services, you acknowledge that you have read and understood these terms.
MultiPathLab provides diagnostic and health-checkup related services, including home blood sample collection and diagnostic reports. Our services are not a substitute for medical consultation, treatment, prescription, or emergency medical care.
MultiPathLab offers diagnostic and health-checkup services according to the tests and packages listed on the website. Depending on the selected service, this may include:
Customers can request a service through the booking form, phone, WhatsApp, or other available communication channels.
A booking request is considered confirmed only after the service details, availability, location, and applicable charges have been confirmed by MultiPathLab.
Customers are requested to provide accurate information such as name, contact number, address, selected test/package and any relevant preparation information communicated for the selected test.
For eligible services, a trained and experienced sample collection professional may visit the customer's provided location for sample collection.
The customer should ensure that the provided address is correct and that reasonable access is available at the scheduled time.
Sample collection may be rescheduled if the location is inaccessible, the customer is unavailable, or collection cannot safely or appropriately be performed.
Certain tests may require specific preparation such as fasting or other instructions. Customers should follow the instructions provided for the relevant test.
Diagnostic reports are provided based on the testing process applicable to the selected test or package.
Reports may be provided digitally through the available communication or report-access system.
Report availability may vary depending on the test, processing requirements, laboratory workflow, and other operational factors.
Important:
A diagnostic report is a test result and should not be considered a prescription or treatment plan. Customers should discuss their reports with a qualified healthcare professional when medical interpretation or treatment advice is required.
The applicable price for a test, package, or service will be communicated or displayed before the booking is confirmed.
Prices may vary depending on the selected test/package, location, home collection requirements, promotional offers, or other applicable service charges.
Payment may be collected through the payment methods made available by MultiPathLab.
Customers should retain the payment confirmation or receipt provided after a successful transaction.
A payment does not automatically guarantee that a particular test can be completed if the service cannot be performed because of sample quality, test-specific requirements, location limitations, or other operational reasons. In such cases, the applicable refund or rescheduling terms will apply.
Customers may contact MultiPathLab to request cancellation or rescheduling before the scheduled service.
Refund eligibility may depend on whether sample collection has already taken place, whether testing has started, the selected service, and the applicable payment terms.
Once a sample has been collected or testing has commenced, cancellation or refund may be subject to applicable restrictions.
Where a refund is approved, the amount and processing time will depend on the applicable payment method and transaction provider.
For cancellation or refund-related questions, customers can contact our support team with their booking or payment details.
MultiPathLab's services are focused on diagnostic testing, health checkups, sample collection, and providing diagnostic reports.
We do not provide medical treatment, prescribe medicines, or replace consultation with a qualified doctor or other healthcare professional.
Diagnostic test results should be interpreted in the appropriate clinical context. If you have questions about your health, symptoms, diagnosis, or treatment, consult a qualified healthcare professional.
In case of a medical emergency, contact your local emergency medical service or visit an appropriate healthcare facility.
We may collect information required to process bookings, arrange sample collection, process services, communicate with customers, and provide reports.
Personal and diagnostic information will be handled according to our Privacy Policy and applicable requirements.
Customers should review our Privacy Policy for additional information about collection, use, storage, and protection of personal information.
MultiPathLab may update these Terms & Conditions from time to time to reflect changes in our services, payment processes, operational practices, or applicable requirements. Updated terms will be published on this page with the revised date where applicable.
HAVE A QUESTION?
Contact MultiPathLab before booking if you need information about a test, package, home collection, report, payment, or cancellation.
We aim to keep our diagnostic services, home sample collection, reports, and payment process simple and transparent.
Contact UsTerms & Conditions • Please review these terms before using our services.